Returns Policy

UK Returns

We hope you love your new flip flops. If you’re unhappy with the goods for any reason, please email us at hello@wavesuk.co.uk and we will issue you with a free returns label. We’re happy to offer a refund or exchange on unused items returned within 14 days. If the item is faulty we’re happy to offer a refund or exchange where available.

We will refund the product cost, we are unable to refund postage fees.

International Returns

International returns are not currently available.

Further Information

Our policy lasts 14 days (unless the product is faulty). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number or receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refund

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wavesuk.co.uk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wavesuk.co.uk and send your item to:
Waves UK Ltd, PO BOX 1034, Horsham, RH12 9UJ, United Kingdom.

Shipping

To return your product, you should mail your product to: Waves UK Ltd, PO BOX 1034, Horsham, RH12 9UJ, United Kingdom. Email hello@wavesuk.co.uk for your free returns label

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